Faq’s

How will we meet the Driver at the airport?

After your clear customs look for your Driver who will be holding a sign or name-board. The Driver will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call 01865 377775. Please do not leave the terminal and go outside until you find us.

When does OMC arrive at the airport?

OMC aim to arrive 30 minutes after the flight has landed. This gives the customer a chance to get through customs and baggage reclaim whilst also keeping parking costs at a minimum.

If my flight arrives early, will my Driver be there?
Yes, we monitor all flights so we will do our best to arrive early
What can I do if my flight it seriously delayed and I do not have new flight details?
Just email or call us and keep in touch until we have the new details
How long does it take to get from Heathrow Airport or Gatwick Airport into Central London?

Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions

What happens if my flight details change?

Please call or email us and we will update your booking with the new details

Do fares include parking and tolls?

Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum

How long before my flight should I arrive at the terminal?

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, depending on which type of vehicle) we divide the hour into 15 minute segments

What are your hours of operation?

We operate our transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays. Our Office hours are: 9-6pm, Monday-Friday. However our out of hours number is always open when the office is closed.

How much in advance should I Book?

Airport must be ordered at least 2 hours in advance. Pickup time should be about 3 hours prior to your flight departure time

I have a special request (a baby chair, push chair etc.). How do I inform you?

If you need a special transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when booking your airport transport with us. Please note there may be a charge with this, just contact us by calling 01865 377775

Are your prices per person or per vehicle?

Our prices for shared transfers are quoted per person (price depends on how many people there are in your party)

Can I have a receipt?

Yes, please let the sales representative know so they can provide you with a receipt. If you are travelling on business and need a tax invoice, please let us know in advance.

What if I have huge or extra large luggage?

Generally, we don’t charge for extra large luggage. However, if you will have extra large luggage on your trip, please let us know in advance so that we can send a larger car if necessary

Should I tip the driver?

If you are happy with the service then it is customary to tip around 5 to 10 Pounds. However, this is entirely at your discretion, although please bear in mind that even a small tip will keep your driver extra happy

I need to change/cancel booking – what should I do?

If you need to change or cancel a booking or amend your details, click the relevant links in your confirmation and login to your booking administration; or email or give us a call between 7am and midnight

What happens if I cancel my trip?

You can cancel your booking at any time. We have a cancellation policy which determines the refund you are entitled to depending on the amount of notice given for the cancellation. For exact details please see our  terms and conditions